Refund Policy

Firstly, if you’re visiting this page it probably means you’ve bought something from us and so we owe you a ‘Thank you'! Here at NOXTON, we stand behind our products, in quality, and functionality.

1. Terms And Conditions of Return & Refund

    • Free Replacement:We provide a 24-month free replacement for all products purchased from noxtonproducts.com .This means that if your product experiences a covered defect within 24 months of purchase, we will replace it with a new one of the same model.
    • Return Window:You have 30 days from the date you receive the product to return it for a full refund. If you experience a covered defect within 24 months of purchase, you may be eligible for a free replacement instead of a refund.

    When returning/exchanging please keep the following in mind:

    Eligible Items

    • Unused items that are in their original condition, including all packaging and instructions.
    • Slightly used items that have been used for a short period of time for testing or display purposes, but are still in good condition.

    Ineligible Items

    • Items with obvious stains or damage
    • Items missing parts or accessories
    • Items that have been modified or altered
    • Items that are past the 30-day return deadline
    • Items that have strong odors (such as smoke or perfume) or foreign objects (such as pet hair)

    Return process

     1. Customers need to contact customer service via email within 30 days after receiving the goods to explain the reason for the return and provide the order number.
    2.  Customer service will confirm the return information and send the return address.
    3.  The customer packages the product and sends it back to the return address.
    4.  After customer service receives the returned goods, they will inspect them and process the refund within 2 working days.If more than 10 business days have passed since we've approved your return, please contact us at support@noxtonproducts.com .
    .

    Return Method

    • Returned items must be returned by post. If the return is due to non-human factors such as product defects or damage, we will bear the return shipping costs.

    • If the return is due to other reasons, such as changing your mind or purchasing the wrong product, return shipping costs are the responsibility of the customer.

    2. Damages and issues

    Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

    3. After-sale Service Contact

    Contact Us:

    Email: support@noxtonproducts.com

    Note:
    Any return or exchange, please contact us first.
    Any return or exchange without prior application will not be accepted.

    Not found a solution? Email us at support@noxtonproducts.com, so we better understand how to help your situation.